Support
We’re here
to help.
Need help with Filo? Whether it’s a scanning issue, extension question, or feedback on a verdict, we read every message.
Email us directly at brooklynv@filoquality.com.
Common topics
- Scanning care labels
- Hold the label steady in good light and let the camera focus. Avoid glare and wrinkles for the fastest result.
- Chrome extension
- The Filo extension is in private beta. It reads the product page you’re on and matches it against our database, so you get the verdict before you add to cart. Want in? Email us and we’ll send you an invitation.
- Verdicts and scores
- Filo scores are based on materials, construction, and expected wear. They are guidance, not a guarantee, and brands cannot pay to influence them.
- Feedback
- Found something off? Send us the garment, brand, and what you expected. We use feedback to keep the model honest.